Legal

Terms of Service

This is the live text the app links to; the same document ships in the repository that builds this site.

Effective Date: 2026-02-24
Last Legal Review: Pending counsel review
Launch Gate: Legal counsel review required before public launch — same gate as Privacy Policy

1. Acceptance of Terms

By downloading, installing, or using the Dana mobile application (“Service”), you agree to these Terms of Service (“Terms”). If you do not agree, you MUST NOT use the Service.

We MAY update these Terms at any time. Material changes will be communicated in-app and/or by email where required. Continued use after notice constitutes acceptance.

2. Description of Service

Dana is a pet care coordination application that allows users to log care events, set reminders, share caregiving duties, and access AI-assisted guidance for pet health concerns.

The AI feature provides general guidance only and is NOT a substitute for professional veterinary advice, diagnosis, or treatment. Always consult a licensed veterinarian for medical decisions.

3. Account Registration and Eligibility

  • You MUST be at least 18 years of age (or the age of majority in your jurisdiction) to create an account.
  • Dana is not intended for unsupervised use by minors.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • An account is required to use the Service; you MAY sign in with Apple, Google, email, or phone, and link multiple sign-in methods to one account.

4. Acceptable Use

You MUST NOT use the Service to:

  • Upload content that is illegal, harmful, or violates third-party rights.
  • Attempt to gain unauthorized access to any part of the Service or another user’s account.
  • Use automated scripts, bots, or scrapers to access or extract data from the Service.
  • Abuse the caregiver invitation system to gain unauthorized access to pet or care data.
  • Circumvent subscription or entitlement controls.

Violation of these rules MAY result in account suspension or termination.

5. Subscriptions, Billing, and Refunds

  • The Service offers a Free tier and a paid Pro subscription.
  • Subscriptions are managed through platform stores (Apple App Store, Google Play Store) and processed by RevenueCat.
  • Billing, renewal, and refund policies are governed by the applicable platform store’s terms.
  • A 30-day free trial MAY be offered; trial-to-paid conversion is automatic unless cancelled before the trial ends.
  • Dana does not store or process payment card data.

6. User Content

  • You retain ownership of all content you upload or create within the Service (care logs, photos, documents, pet profiles).
  • By using the Service, you grant Dana a limited, non-exclusive license to store and process your content solely to provide the Service.
  • You are responsible for ensuring you have the right to upload any content (e.g., veterinary records).
  • Dana does not claim ownership of your data.

7. AI Disclaimer

The “I’m worried” AI feature is designed to provide general guidance and triage suggestions only.

  • It is NOT a licensed veterinary tool.
  • It does NOT provide diagnosis or treatment.
  • Outputs MUST NOT be the sole basis for medical decisions.
  • In emergencies, contact a veterinarian or emergency animal hospital immediately.

8. Caregiver Sharing

  • The primary owner controls all caregiver access and permissions.
  • Owners MAY invite caregivers and revoke access at any time from app settings.
  • Dana is not responsible for actions taken by caregivers with access granted by the owner.
  • Ownership transfer is permanent and irreversible without the new owner’s cooperation.

9. Termination

  • You MAY delete your account at any time via app settings.
  • Account deletion results in data purge per the retention schedule in the Privacy Policy.
  • Dana MAY suspend or terminate accounts that violate these Terms without prior notice.
  • Active Pro subscriptions MUST be cancelled separately through the platform store.

10. Limitation of Liability and Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DANA SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, or consequential damages arising from use of the Service.
  • Loss of data, loss of profits, or interruption of service.
  • Actions or advice acted upon from the AI feature.
  • Third-party service failures (backend hosting/database/object storage providers, RevenueCat, push providers).

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of [JURISDICTION — pending legal confirmation]. Any disputes SHOULD first be attempted to be resolved informally by contacting us at legal@danapetcare.com.

12. Changes to Terms

We WILL notify users of material changes via in-app notice and/or email at least 14 days before changes take effect where legally required.

13. Contact

  • Legal inquiries: legal@danapetcare.com
  • Privacy and security: security@danapetcare.com
  • Publishing entity and legal address: legal-entity.md

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