How can we help?
Start with the answers below — they cover most questions. If yours isn’t there, email us and we’ll get you sorted.
Can I share one pet with my family or a sitter?
Yes — sharing is the point. Invite anyone with a short code and give them a role: owners manage everything, caregivers log care, and limited caregivers see only what you choose. Sitter access can expire automatically after a date you set.
Does Dana work on Android and tablets, or just iPhone?
Both, plus tablets. Dana ships for iOS and Android from day one, supports tablet layouts, and adds home-screen widgets and iOS Live Activities so today's care is visible without opening the app.
Is Dana AI a replacement for my veterinarian?
No. A Dana AI check helps you decide what to do next — ER now, vet soon, or watch at home — using what you describe and your pet's own history. It informs that decision; diagnosis and treatment always belong to your vet.
What does the free plan actually include?
The full coordination core: unlimited pets and tasks, caregiver sharing with attribution, streaks with monthly freezes, health tracking with reminders, and a set of Dana AI checks. Pro adds depth — unlimited Dana AI follow-ups, the Records Vault, and more streak protection.
What happens when I have no internet?
Dana is server-first with honest offline behavior: your actions apply instantly on screen and roll back with a clear message if they could not reach the server — no silent sync queue that fails days later.
Can I export or delete my data?
Yes. Account deletion and a full data export are built in and self-serve — your pet's history is yours, including when you leave.
Contact us
Email hello@danapetcare.com with what you’re seeing (screenshots help). We read everything and reply as fast as a small team honestly can.
Privacy or data questions? The Privacy Policy explains what we store and how to export or delete it.